Customer Service Representative ( Remote )

Insurish LLC; Overland Park (KS); Remote; USD 32,000 - 46,000; Full time

Job summary

Insurish is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service, possess excellent communication skills, and have a strong attention to detail.

At Insurish, you will handle inquiries across phone, email, and chat, assist with policy questions and claims, process transactions, and maintain accurate customer records while collaborating with teammates to enhance overall satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities are expected.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with policy-related questions, claims processing, and account management.
• Provide accurate information about our insurance products and services.
• Process policy changes, payments, and other transactions.
• Identify and elevate any issues or concerns to the appropriate department.
• Maintain customer records and ensure data accuracy.
• Collaborate with team members to improve overall customer satisfaction.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Insurish is seeking a dedicated Customer Service Representative to join our team . The ideal candidate will be passionate about providing exceptional customer service, possess excellent communication skills, and have a strong attention to detail.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with policy-related questions, claims processing, and account management
• Provide accurate information about our insurance products and services
• Process policy changes, payments, and other transactions
• Identify and elevate any issues or concerns to the appropriate department
• Maintain customer records and ensure data accuracy
• Collaborate with team members to improve overall customer satisfaction

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and customer service software