Litigation & Vendor Management Analyst (Collections)

JPMorganChase; Wilmington (DE); On-site; USD 70,000 - 100,000; Full time

Job summary

Chase seeks a Vendor Management Analyst I within Card Collections Litigation to represent Chase in hearings, prepare case materials, and coordinate with business and legal partners. You will deliver testimony remotely or in person, with independence and professional composure.

You will manage schedules, travel for in-person appearances, and help identify issues early while upholding risk controls. The role requires flexibility and strong communication under pressure.

Qualifications

• Bachelor's degree required.
• Three years of experience in collections, process management, or financial services operations.
• Experience supporting litigation processes and/or serving as a witness with strong attention to detail.
• Ability to resolve conflicts and de-escalate issues professionally.
• Strong analytical and problem-solving skills; interpret complex information clearly.
• Excellent verbal and written communication; present information persuasively.
• Proven time management; meet deadlines while handling multiple priorities.
• Ability to work under pressure and maintain objectivity.
• Flexibility to adjust work hours and travel as needed.
• Strong public speaking skills for hearings or courtroom environments.

Responsibilities

• Prepare and organize materials required for litigation appearances and testimony.
• Partner with business stakeholders and internal/external legal teams to define responsibilities, timelines, and deliverables.
• Represent Chase in remote and in-person litigation proceedings, delivering clear, concise, and accurate testimony.
• Apply technical and functional knowledge to make independent decisions and recommendations with minimal oversight.
• Escalate case issues, risks, and blockers to management and legal partners promptly.
• Follow the department's risk and control expectations, including documentation and adherence to procedures.
• Identify and resolve system or process issues and improvement opportunities.
• Serve as a subject matter resource on Chase procedures and processes used to support testimony.
• Coordinate personal travel for in-person appearances and comply with travel and expense policies.
• Maintain professionalism and composure in high-pressure environments.

Skills

Litigation support

Testimony & deposition

Public speaking

Attention to detail

Time management

Independent judgment

Scheduling flexibility

Cross-functional collaboration

Communication

Education

Bachelor's degree

Tools

ICP

C3

DTS

Job description

Chase seeks a Vendor Management Analyst I within Card Collections Litigation to represent Chase in hearings, prepare case materials, and coordinate with business and legal partners. You will deliver testimony remotely or in person, with independence and professional composure.

You will manage schedules, travel for in-person appearances, and help identify issues early while upholding risk controls. The role requires flexibility and strong communication under pressure.