Litigation Legal Assistant

DeMayo Law Offices, LLP; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with match

PTO

Holidays

Volunteer time off

Education reimbursement

Gym reimbursement

Job summary

DeMayo Law Offices, LLP is seeking a Litigation Legal Assistant to provide administrative and clerical support to Attorneys and Paralegals, ensuring complete and organized client files. Responsibilities include setting up case files, handling insurance claims, sending letters, obtaining accident reports, and maintaining client service excellence.

The role involves file reviews, support for a high-volume caseload, and updating files with medical treatment information and provider referrals.

Qualifications

• Bachelor's degree preferred; combination of education/ certifications and experience may be considered.
• At least 1 year of Personal Injury legal administrative experience preferred.
• Strong organizational skills and high attention to detail.
• Ability to multi-task in a fast-paced environment.
• Experience using Litify or other legal case management software preferred.
• Proficient with Microsoft Windows/Office.

Responsibilities

• Set up accurate, timely and complete client case files.
• Investigate and confirm insurance coverages and open claims with insurance companies.
• Send out letters and documentation, such as letters of representation.
• Retrieve accident reports from DMV or police agencies.
• Review documents for accuracy and completeness and obtain missing information.
• Provide backup for client calls when Case Manager/Paralegal is unavailable.
• Review files and document items of extra importance.
• Deliver exceptional customer service to internal and external clients.
• Assist lead Case Manager/Paralegal with high volume of cases.
• Keep case files updated on medical treatment and provider referrals.
• Escalate denials to department supervisor for action.
• Process withdrawals, terminations, and print/mail demand packages.
• Perform general office duties: scanning, attaching, mail, data entry.
• If bilingual, translate for Spanish-speaking clients.

Skills

Organizational skills

Attention to detail

Multi-tasking

Communication skills

Self-motivated

Education

Bachelor's degree

Tools

Litify

Microsoft Office

Job description

DeMayo Law Offices is seeking a Litigation Legal Assistant responsible for providing administrative and clerical support to Attorneys and Paralegals by ensuring the completeness and organization of the client files.

Responsibilities

• Setting up accurate, timely and complete client case files
• Investigating and confirming insurance coverages and opening claims with insurance companies
• Sending out letters and documentation, such as letters of representation
• Accident report retrieval from the DMV or associated police agencies
• Reviewing documents to ensure accuracy and completeness and obtaining missing information to complete files
• Serving as a backup for client calls when the Case Manager/Paralegal is not available to take the call
• File reviews and documentation of items that may be of extra importance
• Providing exceptional customer service to our internal and external clients
• Assisting the lead Case Manager/Paralegal with a high volume of cases
• Keeping case files updated on client medical treatment and processing provider referrals to specialists
• Escalating any notifications of denials to the department supervisor for review and further action
• Processing withdrawals and terminations and printing and mailing demand packages
• General office duties such as scanning, attaching, sending certified mail and data entry
• If bilingual, may also assist with translating for Spanish-speaking clients

Qualifications

• Bachelor's degree preferred; however, a combination of education, certifications and experience may be considered
• At least 1 year of Personal Injury legal administrative experience preferred
• Must be self-motivated and demonstrate initiative to complete duties without supervision
• Excellent organizational skills and ability to multi-task while maintaining high attention to detail
• Ability to prioritize job responsibilities to accommodate an ever-changing, fast-paced environment
• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
• Experience using Litify or other legal case management software preferred
• Medical, dental, and vision insurance
• Base life insurance paid by the firm plus supplemental option
• Short and long-term disability paid by the firm
• 401(k) with match
• PTO, plus holidays and paid volunteer time off
• Education and gym reimbursement

Equal Opportunity Statement

DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.