Litigation Intake Specialist, Legal Ops & Triage

Greystar; Oregon; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Paid sabbatical after 10 years

Generous PTO

Housing discount (onsite housing)

Job summary

Greystar is seeking a Litigation Intake Specialist to carefully intake Service of Process and legal inquiries, enter details into TyMetrix 360, and triage cases to the appropriate Greystar teams. The role sits on the Triage Tiger Team within Legal Operations, handling inquiries from registered agents, Greystar employees, and residents to prevent litigation.

Key responsibilities include following SOPs, escalating when needed, composing professional email communications, and ensuring accurate

Qualifications

• Bachelor’s degree required.
• Paralegal certification required.
• 6+ years paralegal experience focused on litigation intake or litigation team support.
• Experience with Legal Matter Management systems; TyMetrix 360 preferred.
• Knowledge of various civil litigation matter types and tight deadlines.
• Strong written and verbal communication with professional email etiquette.

Responsibilities

• Follow Team SOPs and use Team Messaging Library templates.
• Elevate unique situations to supervisor as needed.
• Enter legal matters into TyMetrix 360.
• Assess matter type and update details; calendar deadlines and events.
• Triage matters to correct Greystar employees using templates.
• Coordinate legal firm registration into TyMetrix 360.
• Support new users of the legal matter management system.

Skills

Attention to detail

Paralegal knowledge

Civil litigation knowledge

Task ownership and follow-up

Professional email communication

Process improvement advocacy

Accuracy and QA

Reliable attendance

Education

Bachelor’s degree

Paralegal certification

Tools

TyMetrix 360

Microsoft Office

Job description

Greystar is seeking a Litigation Intake Specialist to carefully intake Service of Process and legal inquiries, enter details into TyMetrix 360, and triage cases to the appropriate Greystar teams. The role sits on the Triage Tiger Team within Legal Operations, handling inquiries from registered agents, Greystar employees, and residents to prevent litigation.

Key responsibilities include following SOPs, escalating when needed, composing professional email communications, and ensuring accurate