Litigation Operations Supervisor - Dallas

1800lionlaw; Dallas (TX); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental & Vision

Paid time off

401(k)

Job summary

Thompson Law in Dallas is seeking a seasoned Litigation Operations Supervisor to optimize our firm's operational efficiency and grow a high-performing team. You will mentor staff, manage workflow across departments, and lead initiatives that improve processes and client service.

The ideal candidate has deep knowledge of personal injury practice, strong leadership, and experience implementing legal technologies.

Qualifications

• Bachelor’s degree in Business Administration, Legal Studies, Information Technology, or related field.
• 5–7 years of progressive experience in legal operations or a leadership role within a law firm, preferably in personal injury.
• Demonstrated leadership with ability to motivate, coach, mentor, and develop high-performing teams.
• Proven track record of implementing and optimizing legal processes.
• Proficiency with legal case management software and MS Excel.
• Superior communication, presentation, and interpersonal skills.
• High degree of professionalism, integrity, and discretion.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals; conduct regular one-on-one meetings and performance reviews.
• Analyze existing workflows and identify opportunities for improvement, automation, and standardization.
• Guide the team in leveraging legal technology to maximize productivity and effectiveness.
• Develop and maintain KPIs and operational metrics; generate reports for leadership.
• Assist in creating and enforcing firm-wide operational policies and procedures.
• Lead operational projects, delegate tasks, and ensure on-time completion within scope and budget.
• Support compliance with legal, ethical, and regulatory requirements.

Skills

Leadership

Team development

Performance reviews

Project management

Legal operations

Communication

Emotional intelligence

Excel proficiency

Process optimization

Education

Bachelor's degree

Tools

Case management software

Microsoft Office (Excel)

Job description

Thompson Law is seeking a highly motivated, empathetic, and seasoned Litigation Operations Supervisor to join our dedicated team in Dallas.

The Position

This pivotal leadership role will primarily drive the optimization of our firm’s operational efficiency and focus significantly on cultivating a high-performing team. The Manager will be instrumental in mentoring, coaching, and inspiring staff, ensuring seamless workflow management across all departments, and fostering an environment of continuous improvement and professional growth. This role is for a leader who excels at understanding and developing people and who is committed to maximizing the potential of their team, ultimately contributing to our mission of providing unparalleled legal representation to our clients.

Key Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff. Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.

• Analyze existing legal workflows and identify opportunities for improvement, automation, and standardization.

• Guide the team in leveraging legal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.

• Develop and maintain key performance indicators (KPIs) and operational metrics. Generate insightful reports to provide clarity on firm performance, identify bottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.

• Assist in the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.

• Lead and actively contribute to various operational projects, delegating tasks effectively and ensuring timely and successful completion within scope and budget, while also developing project management skills within the team.

• Support efforts to ensure operational processes comply with legal, ethical, and regulatory requirements, guiding the team in maintaining high standards of compliance.

REQUIRED

• Profound understanding of personal injury law firm operations, including:

  • The complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre‑litigation, litigation phases, discovery, mediation, trial preparation).
  • Key operational drivers and challenges specific to high-volume personal injury practices.
  • The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.

Qualifications

• A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.

• Minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.

• Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.

• Proven track record of successfully implementing and optimizing legal processes.

• Proficiency with legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.

• Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.

• High degree of professionalism, integrity, and discretion.

• Ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.

Total Compensation Package

• Competitive salary (Base + Bonus Structure)
• Full health insurance coverage and life insurance (100% paid by the firm)
• Dental & Vision offered
• Generous paid time off and paid holidays
• 401(k) with employer matching

Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!