Lisbon-Based Customer Experience Specialist - 7-Month Contract

Catawiki; Lisbon (IA); Hybrid; USD 20,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Allowance

Commuting covered

Office in Lisbon

Job summary

Catawiki in Lisbon is seeking a CS International Representative to delight buyers and sellers by resolving disputes and handling queries across chat, email, phone, and social media. You will mediate between customers, coordinate with Sales and Experts, and ensure timely, accurate resolutions while delivering outstanding service.

Flexibility to work weekends and holidays is required. This is an interim fixed-term 7-month contract starting November 2026, with extension possible depending on

Qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in Hindi and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Responsibilities

• Resolve disputes between buyers and sellers and handle queries across chat, email, phone and social media.
• Mediate between customers to find solutions that work for both parties.
• Collaborate with Sales and Experts to improve customer experience and feedback loop.

Skills

Customer Service

Live Channels

Hindi

English

Job description

Catawiki in Lisbon is seeking a CS International Representative to delight buyers and sellers by resolving disputes and handling queries across chat, email, phone, and social media. You will mediate between customers, coordinate with Sales and Experts, and ensure timely, accurate resolutions while delivering outstanding service.

Flexibility to work weekends and holidays is required. This is an interim fixed-term 7-month contract starting November 2026, with extension possible depending on