Hybrid CS Experience Specialist — EN/ES (Lisbon)

Catawiki; United States; Hybrid; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Allowance

Commuting covered

Amazing Office Lisbon

Job summary

Catawiki is seeking a CS International Representative in Lisbon for a 7-month interim contract starting September 2026. You will handle complex customer queries across chat, email, phone and social media, mediating disputes between buyers and sellers to reach win‑win outcomes.

The role emphasizes empathy, clear communication, and timely resolution. You will work in a hybrid setup, with a requirement to be in the Lisbon office at least two days a week, and you will support customers in English

Qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in Spanish and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Able to work 40 hours per week; willing to commute to Lisbon office 2 days per week.

Responsibilities

• Resolve customer queries across chat, email, phone and social media.
• Mediate disputes between buyers and sellers to reach win‑win solutions.
• Collaborate with Sales, Experts and other departments to improve Customer Experience.

Skills

Spanish

English

Customer Service

Content Moderation

Analytical thinking

Job description

Catawiki is seeking a CS International Representative in Lisbon for a 7-month interim contract starting September 2026. You will handle complex customer queries across chat, email, phone and social media, mediating disputes between buyers and sellers to reach win‑win outcomes.

The role emphasizes empathy, clear communication, and timely resolution. You will work in a hybrid setup, with a requirement to be in the Lisbon office at least two days a week, and you will support customers in English