Lisbon-Based Customer Advocate (German/English)

Catawiki; United States; Remote; USD 20,559 - 26,270; Full time

Benefits offered by this job

Health insurance

Work-from-home allowance

Commuting between home and office

Modern office in Lisbon

Job summary

Catawiki in Lisbon, Portugal, is seeking a customer service specialist for an interim fixed-term 7-month contract starting September 2026. You will engage with buyers and sellers, solve disputes, and collaborate with Sales and Experts to improve the overall customer experience.

The role requires 1–4 years in customer service or content moderation, fluent German and English, and willingness to work 40 hours per week in the office at least two days per week, including some weekends and public

Qualifications

• 1–4 years of direct experience in Customer Service or Content Moderation.
• Fluent speaking and writing skills in German and English.

Responsibilities

• Engage and delight sellers and buyers by solving complex challenges and managing disputes via chat, email, phone, and social media.
• Mediate between sellers and buyers to find solutions that work for both parties.
• Ensure customer queries are addressed and resolved correctly and timely.
• Act as a link between departments, collaborating with Sales and Experts to improve the customer experience.

Skills

German language

English language

Job description

Catawiki in Lisbon, Portugal, is seeking a customer service specialist for an interim fixed-term 7-month contract starting September 2026. You will engage with buyers and sellers, solve disputes, and collaborate with Sales and Experts to improve the overall customer experience.

The role requires 1–4 years in customer service or content moderation, fluent German and English, and willingness to work 40 hours per week in the office at least two days per week, including some weekends and public