Liquid Profiling Specialist & Customer Support Lead

Caris Life Sciences; Phoenix, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Caris Life Sciences is seeking a Liquid Profiling Specialist - Customer Support to act as a subject matter expert between Lab, Field, and Customer Support teams. You will monitor cases, report status, and aid in SOP updates while addressing documents and training needs.

The role requires 1–3 years in customer support, HIPAA awareness, and familiarity with Windows and office software. Hybrid work is available following a 90‑day onboarding period.

Qualifications

• High school diploma or equivalent required.
• 1–3 years experience working in a customer support environment.
• Understands HIPAA and importance of privacy of patient data.

Responsibilities

• Subject Matter Expert in all processes relating to Liquid Profiling cases between the Lab, Field team, and Account Liaison team.
• Reviews all incoming Liquid Profiling cases by following established SOPs within DOT.
• Triages internal and external inquiries and collaborates with the appropriate internal team member.
• Builds relationships internally within Caris departments to promote cohesiveness and strong communication.
• Investigate case delays and updates case notes.
• Facilitates Liquid Profiling training, this includes virtually and in person.
• Develop meaningful and lasting relationships with internal partners and respond to questions and concerns from supervisors and senior management with supporting research and recommendations

Skills

Customer support

HIPAA privacy

Windows OS

Phone support

Attention to detail

Education

High school diploma or equivalent

Tools

PC hardware

Windows OS

Productivity software

Job description

Caris Life Sciences is seeking a Liquid Profiling Specialist - Customer Support to act as a subject matter expert between Lab, Field, and Customer Support teams. You will monitor cases, report status, and aid in SOP updates while addressing documents and training needs.

The role requires 1–3 years in customer support, HIPAA awareness, and familiarity with Windows and office software. Hybrid work is available following a 90‑day onboarding period.