Liquid Processing Field Service Tech | On-site & Remote Support

GEA Group; États-Unis; Sur place; USD 43 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision coverage on day

12 paid holidays

136 hours PTO

7% 401(k) employer match

Tuition reimbursement

Wellness incentive program

Employee Assistance Program

Health Savings/ Spending Accounts

Résumé du poste

GEA Group is hiring a Field Service Technician in the United States to install, commission and service liquid processing equipment for food projects. You will troubleshoot on-site and remotely, support sales and customer service in SLA work, and ensure accurate reporting while maintaining strong client relationships.

The role requires 5+ years with Rockwell PLC/HMI, UHT/aseptic experience, and strong problem-solving skills. Heavy travel and a valid driver's license are required.

Qualifications

• High school diploma or equivalent required.
• 5+ years’ experience in a similar position to include Rockwell PLC and HMI experience.
• Liquid Processing, UHT and aseptic experience preferred.
• Ability to read and understand instruction manuals, P&IDs, assembly drawings, PLC and HMI code, troubleshoot software, electrical, and mechanical problems.
• Skilled with hand and power tools for installing and servicing automated machinery.
• Proficient with Microsoft products including Word, Excel, Outlook, etc.
• Fluent in English both verbally and written.
• Able to work independently with minimal supervision but also work as part of a team.

Responsabilités

• Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
• Support customers both remote and on site with troubleshooting mechanical and process issues.
• Support Service Sales, and CSR’s for quoting and execution of SLA’s, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
• Specification of process equipment including size and materials of construction.
• Assist with designing, estimating, and executing service projects as necessary.
• Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
• Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
• Support customers in process optimization and product quality improvements.
• Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
• Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
• Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
• Meets with customer at site to go over the nature of the service visit prior to beginning work.
• Meets with customer at site to review work completed and discuss any next steps.
• Provide accurate estimates of labor times to complete service visits / rebuilds.
• Provide simple operator training to customers for proper operation, preventive maintenance.
• Assist with recommendations for improved tools, procedures, etc for the service operations.
• Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
• Must have a valid driver’s license.
• Ability to travel up to 75%.

Connaissances

Rockwell PLC

HMI

Liquid Processing

UHT/Aseptic experience

Fluent English

Manual reading & troubleshooting

Formation

High school diploma

Outils

PLC & HMI software

Description du poste

GEA Group is hiring a Field Service Technician in the United States to install, commission and service liquid processing equipment for food projects. You will troubleshoot on-site and remotely, support sales and customer service in SLA work, and ensure accurate reporting while maintaining strong client relationships.

The role requires 5+ years with Rockwell PLC/HMI, UHT/aseptic experience, and strong problem-solving skills. Heavy travel and a valid driver's license are required.