Field Service Technician- Liquid and dry packaging and processing

GEA Group; United States; On-site; USD 42,705 - 61,992; Full time

Benefits offered by this job

Medical, dental, and vision coverage

12 paid holidays

136 hours of PTO

7% 401(k) employer match

Tuition reimbursement

Wellness incentive program

Employee Assistance Program

Flexible Health Savings and Spending Accounts

Job summary

GEA Group is looking for a Field Service Technician in the United States. You will assist with the installation, commissioning, and troubleshooting of liquid processing and food projects. The ideal candidate has over 5 years of relevant experience, particularly with Rockwell PLC and HMI systems.

This role requires travel up to 75% and a valid driver's license. You'll also provide support to customers, write detailed reports, and adhere to safety guidelines.

Qualifications

• 5+ years of experience in a similar position.
• Liquid Processing, UHT, and aseptic experience preferred.
• Ability to troubleshoot software, electrical, and mechanical problems.

Responsibilities

• Assist with installation and commissioning of projects.
• Support customers with troubleshooting mechanical and process issues.
• Write clear service tickets and reports within deadlines.

Skills

Rockwell PLC experience

HMI experience

Liquid Processing experience

Ability to read instruction manuals and P&IDs

Skilled with hand and power tools

Proficient with Microsoft Word, Excel, Outlook

Fluent in English

Education

High school diploma or equivalent

Job description

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

The typical base pay range for this position at the start of employment is expected to be between $31 - $45 per hour. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

As a Field Service Technician, you will assist with the installation and commissioning of liquid processing and food projects, providing on-site and remote troubleshooting. You will support Service Sales and Customer Service Representatives with service agreements, spare parts, upgrades, and process optimization. With expertise in industry-specific equipment, you’ll help design and estimate service projects, ensure accurate reporting, and maintain customer relationships. Travel up to 75% is required, along with a valid driver’s license.

• Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
• Support customers both remote and on site with troubleshooting mechanical and process issues.
• Support Service Sales, and CSR’s for quoting and execution of SLA’s, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
• Specification of process equipment including size and materials of construction.
• Assist with designing, estimating, and executing service projects as necessary.
• Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
• Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
• Support customers in process optimization and product quality improvements.
• Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
• Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
• Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
• Meets with customer at site to go over the nature of the service visit prior to beginning work.
• Meets with customer at site to review work completed and discuss any next steps.
• Provide accurate estimates of labor times to complete service visits / rebuilds.
• Provide simple operator training to customers for proper operation, preventive maintenance.
• Assist with recommendations for improved tools, procedures, etc for the service operations.
• Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
• Must have a valid driver’s license.
• Ability to travel up to 75%.
• Performs other duties as assigned.

Profile And Qualifications

Education & Skills:

• High school diploma or equivalent required.
• 5+ years’ experience in a similar position to include Rockwell PLC and HMI experience.
• Liquid Processing, UHT and aseptic experience preferred.
• Ability to read and understand instruction manuals, P&IDs, assembly drawings, PLC and HMI code, troubleshoot software, electrical, and mechanical problems.
• Skilled with hand and power tools for installing and servicing automated machinery.
• Proficient with Microsoft products including Word, Excel, Outlook, etc.
• Fluent in English both verbally and written.
• Able to work independently with minimal supervision but also work as part of a team.