Linux Support Technician (Tier 1/2) – IT Troubleshooting Pro

TKC Holdings, Inc.; San Antonio (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical w/prescription coverage

Dental

Vision

Basic Life Insurance

Voluntary benefits options

401(k) Company Match

DailyPay

Job summary

TKC Holdings, Inc. is seeking a Linux Support Technician to provide Tier 1/2 support across Linux environments and Windows systems in a high-volume environment.

You will diagnose hardware, software, networking, and application issues via remote tools, command line, and ticketing systems, communicating clearly with customers and field teams. The role emphasizes strong Linux experience, solid troubleshooting, and documentation of solutions.

Qualifications

• Linux experience is required.
• Experience supporting Microsoft Windows environments.
• Minimum 3 years in a high-tech support environment.
• Minimum 2 years customer service experience.
• Experience with remote desktop support and troubleshooting.
• Familiarity with TCP/IP, DNS, DHCP, VPN connectivity, and network troubleshooting.
• Experience using ticketing systems to document, track, and resolve issues.
• Strong written and verbal communication skills.
• Ability to work overtime and non-standard schedules as needed.

Responsibilities

• Provide technical support for Linux and Windows systems in a high-volume environment.
• Diagnose and resolve hardware, software, networking, and application issues via remote troubleshooting.
• Support Linux servers and workstations with permissions, services, and basic admin tasks.
• Use SSH, SCP, SFTP, and command-line tools to identify root causes and restore functionality.
• Coordinate with Field Support Technicians for hardware replacements and software updates.
• Test and validate new applications on live production systems.
• Troubleshoot network connectivity issues including DNS/DHCP/VPN and firewalls.
• Review logs and alerts to identify recurring issues and improve stability.
• Manage and resolve tickets within SLA and maintain documentation.
• Escalate critical incidents and collaborate with internal teams.

Skills

Linux experience

Windows experience

3+ years high-tech support

2+ years customer service

Remote desktop support

TCP/IP DNS DHCP VPN troubleshooting

Ticketing systems documentation

Strong communication

Overtime/non-standard schedules

Education

One-year certificate from a college or technical school

Related experience/training

Tools

Ubuntu

Red Hat Enterprise Linux

CentOS

PuTTY

SecureCRT

VMware

Remote Desktop

ServiceNow

Jira

Remedy

Nagios

SolarWinds

Splunk

Job description

TKC Holdings, Inc. is seeking a Linux Support Technician to provide Tier 1/2 support across Linux environments and Windows systems in a high-volume environment.

You will diagnose hardware, software, networking, and application issues via remote tools, command line, and ticketing systems, communicating clearly with customers and field teams. The role emphasizes strong Linux experience, solid troubleshooting, and documentation of solutions.