Desktop Support

Ktek Resourcing LLC; Racine (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading staffing company in the United States is seeking an IT support professional with experience in Windows OS. The role includes managing service requests, responding to alerts, and performing maintenance to ensure system integrity. The ideal candidate will be a team player with strong problem-solving skills. This position is vital in supporting end users and maintaining operational standards across multiple branches. Competitive compensation and a collaborative work environment are offered.

Qualifications

• 1-3 years of experience in a technical support role.
• Good knowledge of installation, maintenance, and troubleshooting.
• Ability to manage problem tickets and service requests effectively.

Responsibilities

• Perform routine and preventative maintenance for technical systems.
• Respond to monitoring alerts and troubleshoot incidents.
• Deliver daily support to end users across multiple branches.

Skills

Windows OS Platform

Analytical problem solving

Interpersonal skills

Time management

Job description

K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.

Job Description

Knowledgeable (L1 Level, 1-3 years’ experience) with Windows OS Platform

Performs core Keep the Lights On (KTLO) services including; managing the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning, and emergency troubleshooting & incident support

Oversees effective delivery of day to day support provided to end users across multiple branches

Adheres to operational standards, processes and service objectives in support of client infrastructure

Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.

Ability to effectively handle multiple concurrent assignments in a fast paced environment

Innovative team player with strong analytical problem solving and interpersonal skills.

Good knowledge of industry best practices and trends

Installation, maintenance, and troubleshooting

Additional Information

All your information will be kept confidential according to EEO guidelines.