Linux Support Technician
TKC Holdings, Inc.
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Benefits offered by this job
Job summary
TKC Holdings, Inc. is seeking a Linux Support Technician to provide Tier 1/2 support across Linux environments and Windows systems in a high-volume environment.
You will diagnose hardware, software, networking, and application issues via remote tools, command line, and ticketing systems, communicating clearly with customers and field teams. The role emphasizes strong Linux experience, solid troubleshooting, and documentation of solutions.
Qualifications
- Linux experience is required.
- Experience supporting Microsoft Windows environments.
- Minimum 3 years in a high-tech support environment.
- Minimum 2 years customer service experience.
- Experience with remote desktop support and troubleshooting.
- Familiarity with TCP/IP, DNS, DHCP, VPN connectivity, and network troubleshooting.
- Experience using ticketing systems to document, track, and resolve issues.
- Strong written and verbal communication skills.
- Ability to work overtime and non-standard schedules as needed.
Responsibilities
- Provide technical support for Linux and Windows systems in a high-volume environment.
- Diagnose and resolve hardware, software, networking, and application issues via remote troubleshooting.
- Support Linux servers and workstations with permissions, services, and basic admin tasks.
- Use SSH, SCP, SFTP, and command-line tools to identify root causes and restore functionality.
- Coordinate with Field Support Technicians for hardware replacements and software updates.
- Test and validate new applications on live production systems.
- Troubleshoot network connectivity issues including DNS/DHCP/VPN and firewalls.
- Review logs and alerts to identify recurring issues and improve stability.
- Manage and resolve tickets within SLA and maintain documentation.
- Escalate critical incidents and collaborate with internal teams.
Skills
Education
Tools
Job description
TKC Holdings, Inc—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
$16.00 - $19.00/hour
TKC Holdings, Inc—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
The Linux Support Technician provides Tier 1/Tier 2 support for hardware, software, networking, and application issues across Linux environments. This role is responsible for troubleshooting technical issues through remote support, command-line analysis, ticketing systems, and direct communication with customers and field support teams. This position requires strong Linux experience, excellent troubleshooting skills, and the ability to communicate technical solutions clearly to both technical and non-technical users.
- Linux Experience Required**
- Provide technical support for Linux and Windows systems in a high-volume support environment.
- Diagnose and resolve hardware, software, networking, and application issues through remote troubleshooting, system diagnostics, and command-line tools.
- Support Linux servers and workstations by assisting with user permissions, services, processes, system configurations, and basic administration tasks.
- Use SSH, SCP, SFTP, and Linux command-line tools to identify root causes and restore system functionality.
- Coordinate with Field Support Technicians by phone and email to support hardware replacements, software updates, configuration changes, and live system troubleshooting.
- Field test and validate new applications and software deployments on live production systems.
- Troubleshoot network connectivity issues, including TCP/IP configuration, DNS, DHCP, VPN access, and firewall-related concerns.
- Review system logs, monitoring alerts, and performance indicators to identify recurring issues and support system stability.
- Manage and resolve support tickets within established SLA requirements while maintaining accurate documentation.
- Escalate critical incidents appropriately and collaborate with internal teams to ensure timely resolution.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Communicate clearly and professionally with customers regarding product-related questions, incidents, and technical needs.
- Perform other duties as assigned based on business needs.
What You’ll Need
- Linux experience and knowledge required.
- Experience supporting Microsoft Windows environments.
- 3 or more years of demonstrated experience in a high-tech support environment, with emphasis on computer hardware maintenance, software support, and networking.
- 2 or more years of customer service experience.
- Experience with remote desktop support and technical troubleshooting.
- Familiarity with TCP/IP, DNS, DHCP, VPN connectivity, and general network troubleshooting.
- Experience using ticketing systems to document, track, and resolve technical issues.
- Strong written and verbal communication skills.
- Superior listening skills and ability to communicate technical information to non-technical users.
- Ability to work overtime, non-standard schedules, and evening or night shifts as needed.
- One-year certificate from a college or technical school; or three to six months of related experience and/or training; or equivalent combination of education and experience.
- Experience with Ubuntu, Red Hat Enterprise Linux, or CentOS.
- Experience with PuTTY, SecureCRT, VMware, Remote Desktop, ServiceNow, Jira, Remedy, Nagios, SolarWinds, or Splunk.
- Basic Bash scripting experience.
- Experience creating technical documentation or knowledge base articles.
- Certifications such as CompTIA A+, Network+, Linux+, RHCSA, or ITIL Foundation are helpful but not required.
- Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
- Dental
- Vision
- Basic Life and Basic Accidental Death and Dismemberment Insurance
- Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
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