Linux Hardware Fleet Ops Engineer

Sony Interactive Entertainment; Aliso Viejo (CA); Hybrid; USD 70,000 - 95,000; Part time

Job summary

Sony Interactive Entertainment is seeking a Linux-focused IT Support specialist for a 12‑month contract in California. The role centers on troubleshooting Linux-based hardware systems in a 24/5 environment and helping transition operational workloads into the Hardware Fleet Operations team.

You will build and maintain runbooks, create automation scripts, and document processes to improve support workflows. The position is hybrid and based in Aliso Viejo, CA, with collaboration across engineering

Qualifications

• 2–3 years hands-on experience supporting or troubleshooting Linux-based systems.
• Experience in a technical support, operations, or IT service delivery role.
• Comfortable working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills.

Responsibilities

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
• Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

Skills

Linux administration

Technical support

Documentation

Tools

Jira

ServiceNow

Job description

Sony Interactive Entertainment is seeking a Linux-focused IT Support specialist for a 12‑month contract in California. The role centers on troubleshooting Linux-based hardware systems in a 24/5 environment and helping transition operational workloads into the Hardware Fleet Operations team.

You will build and maintain runbooks, create automation scripts, and document processes to improve support workflows. The position is hybrid and based in Aliso Viejo, CA, with collaboration across engineering