Studio IT Support Specialist (Contract) – On-Site LA

Sony Interactive Entertainment; Los Angeles (CA); On-site; USD 62,653 - 93,979; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Sony Interactive Entertainment in Los Angeles is seeking an IT Support Specialist for a 12-month contract. This role involves providing helpdesk support and troubleshooting technical issues for internal clients. Ideal candidates will have strong skills in client hardware and software, alongside experience in Windows OS and familiarity with various production software.

The position emphasizes building strong customer relationships and effective communication with teams. This is primarily an in-person role at the Playa Vista office, with opportunities for skill development and collaboration on multiple projects.

Qualifications

• Identifies and resolves problems in a timely manner.
• Strong understanding of client hardware and software, with troubleshooting experience.
• Ability to communicate system concepts to end users and technical teams.
• Experience with enterprise storage technologies and security concepts.

Responsibilities

• Provides helpdesk-level coverage and support for internal clients.
• Troubleshoots technical problems involving desktop or network services.
• Develops standard operating procedures and customer service guidelines.
• Performs inventory management of team resources.

Skills

Client hardware/software troubleshooting

Windows OS

Microsoft Office Suite

Linux and Mac OS

Distributed build systems

Networking skills

Tools

Adobe

Maya

Zbrush

Visual Studio

Job description

Sony Interactive Entertainment in Los Angeles is seeking an IT Support Specialist for a 12-month contract. This role involves providing helpdesk support and troubleshooting technical issues for internal clients. Ideal candidates will have strong skills in client hardware and software, alongside experience in Windows OS and familiarity with various production software.

The position emphasizes building strong customer relationships and effective communication with teams. This is primarily an in-person role at the Playa Vista office, with opportunities for skill development and collaboration on multiple projects.