Global Technical Operations & Hardware Fleet Manager

Sonyinteractiveentertainmentglobal; California (MO); On-site; USD 100,000 - 130,000; Full time

Job summary

Sony Interactive Entertainment Global is seeking a Manager of Technical Operations Support and Hardware Fleet Operations to lead critical teams in California. This role involves overseeing operational support, ensuring the reliability and scalability of infrastructure, and enabling rapid issue resolution.

The ideal candidate has over 5 years of experience in IT, strong leadership skills, and a solid understanding of SLA-driven environments. Innovation through automation and effective cross-functional collaboration is essential for success.

Qualifications

• 5+ years of experience in Technical Operations, IT Support, or Infrastructure Operations.
• At least 2+ years in a leadership role with a focus on accountability.
• Experience managing distributed or global teams.

Responsibilities

• Lead and develop TOS and HFO teams for operational support.
• Ensure effective ticketing operations and SLA adherence.
• Drive automation opportunities to improve efficiency.

Skills

Technical Operations Management

Linux Systems Troubleshooting

Team Leadership

SLA Management

Automation

Education

Bachelor's degree in IT, Computer Science, or MIS

Tools

Jira

Confluence

ServiceNow

Job description

Sony Interactive Entertainment Global is seeking a Manager of Technical Operations Support and Hardware Fleet Operations to lead critical teams in California. This role involves overseeing operational support, ensuring the reliability and scalability of infrastructure, and enabling rapid issue resolution.

The ideal candidate has over 5 years of experience in IT, strong leadership skills, and a solid understanding of SLA-driven environments. Innovation through automation and effective cross-functional collaboration is essential for success.