Linux Hardware Fleet Ops Engineer - Contract, Hybrid

Sony Playstation; Aliso Viejo (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Sony Playstation in Aliso Viejo, CA is seeking a candidate for a hybrid Technical Support role. This position involves troubleshooting Linux-based systems and operational support in a dynamic team. Ideal applicants will have 2-3 years of experience in technical support, along with skills in scripting and documentation. The contract is for 12 months, and candidates need to meet SLAs while responding to operational requests efficiently.

Qualifications

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfortable in working primarily in Linux terminal environments.

Responsibilities

• Respond to operational support requests in a 24/5 environment.
• Troubleshoot and support Linux-based hardware systems.
• Identify recurring operational issues and work with engineering teams.

Skills

Linux-based systems support

Technical support experience

Troubleshooting using Linux terminal

Ticketing systems familiarity

Strong communication skills

Tools

Jira

ServiceNow

Job description

Sony Playstation in Aliso Viejo, CA is seeking a candidate for a hybrid Technical Support role. This position involves troubleshooting Linux-based systems and operational support in a dynamic team. Ideal applicants will have 2-3 years of experience in technical support, along with skills in scripting and documentation. The contract is for 12 months, and candidates need to meet SLAs while responding to operational requests efficiently.