Linux Fleet Ops Engineer - Runbooks & Automation

PlayStation Global; Aliso Viejo (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PlayStation Global is seeking an operational support specialist in Aliso Viejo, CA, to focus on Linux terminal troubleshooting and process improvement. This hybrid role involves handling support requests, developing scripts to enhance automation, and maintaining critical documentation.

The ideal candidate has 2-3 years of experience in technical support, is comfortable working in Linux environments, and possesses strong communication skills for clear documentation. This position is pivotal for ensuring efficient hardware operations at scale.

Qualifications

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Experience in a technical support, operations, or IT service delivery role.
• Familiarity with ticketing systems in an operations context.

Responsibilities

• Respond to operational support requests in a 24/5 environment.
• Troubleshoot Linux-based hardware systems using terminal tools.
• Create and maintain runbooks and troubleshooting guides.
• Develop and maintain lightweight scripts to improve operational consistency.

Skills

Linux terminal troubleshooting

Scripting (Bash, Python)

IT support fundamentals

Documentation improvement

Communication skills

Tools

Jira

ServiceNow

Job description

PlayStation Global is seeking an operational support specialist in Aliso Viejo, CA, to focus on Linux terminal troubleshooting and process improvement. This hybrid role involves handling support requests, developing scripts to enhance automation, and maintaining critical documentation.

The ideal candidate has 2-3 years of experience in technical support, is comfortable working in Linux environments, and possesses strong communication skills for clear documentation. This position is pivotal for ensuring efficient hardware operations at scale.