Hardware Fleet Operations Specialist

Sonyinteractiveentertainmentglobal; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Sony Interactive Entertainment is seeking a Hardware Fleet Operations team member in Aliso Viejo, CA. This hybrid role focuses on Linux troubleshooting, managing the hardware lifecycle, and creating automation scripts to enhance operational efficiency.

Key responsibilities include responding to support requests, troubleshooting Linux systems, and maintaining internal documentation. Qualifications include 2-3 years of Linux experience and strong communication skills. Join us to build an inclusive environment!

Qualifications

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Experience in technical support, operations, or IT service delivery roles.
• Strong written and verbal communication skills for documentation.

Responsibilities

• Respond to operational support requests in a 24/5 environment.
• Troubleshoot and support Linux-based hardware systems using terminal tools.
• Create and maintain runbooks and troubleshooting guides.

Skills

Linux terminal‑based troubleshooting

Technical support

Documentation improvement

Scripting or automation

Jira or ServiceNow familiarity

Tools

Linux terminal

Bash

Python

Job description

The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal‑based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team.

The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently.

This role is hybrid and based in Aliso Viejo, CA. Contract / Contingent Worker status, 12‑month contract.

Key Responsibilities

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross‑functional teams.
• Troubleshoot and support Linux‑based hardware systems using terminal‑based tools, addressing issues that require investigation beyond existing documentation.
• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real‑world support findings.
• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

Who We Are Looking For

• 2‑3 years of hands‑on experience supporting or troubleshooting Linux‑based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfortable in working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non‑technical audiences.

Preferred Qualifications

• Linux terminal‑based troubleshooting
• Basic scripting or automation (e.g., Bash, Python, or similar)
• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.