Premium Lighting Customer Experience Specialist

Fine Art Handcrafted Lighting; Florida; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Dental insurance

Vision insurance

Life insurance

Short Term Disability

Long Term Disability

Vacation

Employee Discount

Referral program

Supportive team environment

Job summary

Fine Art Handcrafted Lighting, an American luxury lighting manufacturer with 80+ years of history, seeks a Customer Service Representative to support customers, designers, and internal teams. This full-time role emphasizes problem solving and collaborative work.

You will process orders and RMAs, respond to inquiries by phone and email, and coordinate with production, shipping, and sales to ensure timely deliveries, while maintaining accurate records and delivering exceptional service.

Qualifications

• 2+ years in customer service, order entry or inside sales support.
• Manufacturing experience is a plus but not required.
• Strong communication, organization and problem-solving skills.
• Experience with ERP systems is preferred.
• High school diploma required; college coursework or an associate degree is a plus.

Responsibilities

• Process customer orders and returns accurately using ERP/order entry software.
• Respond to customer inquiries by phone and email.
• Provide order status, pricing, lead times and product information.
• Coordinate with production, shipping and sales to ensure timely deliveries.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Work closely with designers, distributors, and sales representatives.
• Deliver an exceptional customer experience from order placement through delivery.

Job description

Fine Art Handcrafted Lighting, an American luxury lighting manufacturer with 80+ years of history, seeks a Customer Service Representative to support customers, designers, and internal teams. This full-time role emphasizes problem solving and collaborative work.

You will process orders and RMAs, respond to inquiries by phone and email, and coordinate with production, shipping, and sales to ensure timely deliveries, while maintaining accurate records and delivering exceptional service.