Lift Ticket & Guest Services Agent

Ski Apache; Alto (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Ski Apache seeks a friendly Ticket Agent to welcome guests and sell lift tickets at the Front Office. You will handle payment, issue tickets, and provide directions with a smile, maintaining high hospitality standards.

You’ll use a touch-screen POS and basic computer tools to process transactions, support team goals, and ensure guests have a smooth experience from arrival to departure. A high school diploma and customer service aptitude are essential.

Qualifications

• High School diploma or GED required, plus 1 year of related experience.
• Strong customer service and communication skills.
• Ability to operate ticketing and payment systems.

Responsibilities

• Operate Front Office ticketing system and issue tickets.
• Collect payment and issue tickets to individuals and groups.
• Provide excellent hospitality service and resolve guest questions.
• Explain technical skills and SOPs to team members.
• Maintain neat, professional appearance as per standards.

Skills

Customer service excellence

Cash handling

Communication skills

Teamwork

Education

High School diploma or GED

Tools

POS system (touch screen)

Basic computer skills

Job description

Ski Apache seeks a friendly Ticket Agent to welcome guests and sell lift tickets at the Front Office. You will handle payment, issue tickets, and provide directions with a smile, maintaining high hospitality standards.

You’ll use a touch-screen POS and basic computer tools to process transactions, support team goals, and ensure guests have a smooth experience from arrival to departure. A high school diploma and customer service aptitude are essential.