Ski Rental Shop Lead - Guest Experience & Training

Ski Apache; Alto (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

The Supervisor at Ski Apache's Ski Rental Shop assists the Manager in daily operations, trains Rental Technicians, fits equipment for guests, and handles cashiering and POS transactions to ensure smooth service.

They ensure shop cleanliness, monitor inventory, schedule shifts, handle guest escalations professionally, and uphold IMGR&C values while leading by example during events and resort initiatives.

Qualifications

• Meets IMGR&C Values reflected in A-P-A-C-H-E (Accountability, Productivity, Acceptance, Communication, Hospitality, Enthusiasm).
• Must be able to work all shifts including weekends and holidays.
• High school diploma or GED preferred; training provided.

Responsibilities

• Help with daily opening and closing of the shop.
• Assist with fitting ski and snowboard equipment for guests.
• Train new Rental Technicians on equipment fitting, safety, and guest service.
• Monitor inventory levels and coordinate restocking with the Manager.
• Operate POS systems for rental and retail transactions.
• Handle guest escalations professionally and efficiently.
• Maintain records of rentals, returns, damages, and repairs.
• Promote rental specials and upsell services.

Skills

Guest service

Training

Cashiering

POS systems

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

POS systems

Job description

The Supervisor at Ski Apache's Ski Rental Shop assists the Manager in daily operations, trains Rental Technicians, fits equipment for guests, and handles cashiering and POS transactions to ensure smooth service.

They ensure shop cleanliness, monitor inventory, schedule shifts, handle guest escalations professionally, and uphold IMGR&C values while leading by example during events and resort initiatives.