Lift Operations Supervisor

Sugarloaf Mountain Corporation; Michigan; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

ski passes

golf passes

waterpark passes

discounts for food

discounts for beverages

discounts for retail

discounts for daycare

Job summary

Boyne Mountain Resort is seeking a Lift Operations Supervisor to lead the lifts operations team from morning through last ride, ensuring safety, efficiency, and top guest experiences on every run. You will collaborate closely with Mountain Experience leadership and frontline staff to maintain service standards in all weather conditions.

The role requires a proactive leader who can coordinate scheduling, inspections, and daily documentation while fostering a positive, guest-centric atmosphere on

Qualifications

• High school diploma and supervisory experience in hospitality, outdoor recreation, or a related field — experience in ski industry mountain operations is a strong plus.
• Friendly, personable and empathetic leadership and people-first approach.
• Knowledge of Boyne Mountain Resort offerings (preferred).
• Excellent written and verbal communication skills and basic computer proficiency (e.g., Microsoft Office, Outlook).
• Detail-oriented, organized, and able to prioritize tasks and adapt when plans change.
• Flexible schedule, including nights and weekends.

Responsibilities

• Long-Term Thinking - Assist with scheduling and daily administrative tasks with an eye toward keeping operations efficient, well-staffed, and prepared for weather or mountain conditions.
• Excellence in Execution - Perform regular inspections of lifts and scanning operations, ensure daily operational documentation is completed accurately, and uphold brand standards to meet guest expectations on every run.
• Attitude is Everything - Maintain composure in winter operations and project positive energy to keep the team grounded and guests confident.
• Develop Great People - Provide timely guidance to lift operations team members for safety, guest service, and professional growth.
• Serve First - Monitor and support daily lift operations across the mountain during high-volume periods or emergencies to assist guests and team members.
• Perform other duties as assigned by the Mountain Experience leadership team.

Skills

Intermediate skiing

Customer service

Communication skills

Leadership

Education

High school diploma

Tools

Microsoft Office

Outlook

Job description

Overview

When thousands of skiers and riders load a chairlift at Boyne Mountain, they're counting on a team that's alert, prepared, and ready for anything. As a Lift Operations Supervisor, you're the person making sure the team hits that mark. From the first chair of the morning to the last rider off the hill, you're out there supporting your team, keeping operations running smoothly, and making sure every guest experience on the hill meets the Boyne Mountain standard.

This is a role for someone who thrives in the outdoors, leads with genuine care for people, and understands that great guest experiences start with a great team. Everything we do at Boyne Mountain is guided by our core values: L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You'll bring those values to every lift tower, every team interaction, and every guest recovery moment.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as:

• ski passes
• golf passes
• waterpark passes
• discounts for food
• discounts for beverages
• discounts for retail
• discounts for daycare
• and so much more!

Responsibilities

• Long-Term Thinking - Assist with scheduling and daily administrative tasks with an eye toward keeping operations efficient, well-staffed, and prepared for whatever the mountain (or the weather) brings.
• Excellence in Execution - Perform regular inspections of lifts and scanning operations throughout the day, ensure all daily operational documentation is completed accurately, and hold the team to brand standards that meet or exceed guest expectations on every run.
• Attitude is Everything - Winter operations in Michigan demand composure, adaptability, and a genuine love for the outdoors. You approach every shift with steady, positive energy that keeps your team grounded and your guests confident.
• Develop Great People - Provide timely, thoughtful guidance to lift operations team members in support of safety, guest service, and professional growth. Your experience and presence on the hill make the whole team better.
• Serve First - Actively monitor and support daily lift operations, responding quickly to various locations across the mountain during high-volume periods or emergencies to ensure guests and team members are supported.
• Perform other duties as assigned by the Mountain Experience leadership team.

Qualifications

• You have a high school diploma and previous supervisory experience in hospitality, outdoor recreation, or a related field — experience in ski industry mountain operations is a strong plus.
• You can ski or ride at an intermediate level or higher.
• You're friendly, personable, and empathetic. You lead with people in mind, whether that's a team member who needs guidance or a guest who needs help.
• You have a solid knowledge of Boyne Mountain Resort and its offerings (preferred), and a genuine passion for winter sports and the outdoors.
• You have excellent written and verbal communication skills and basic computer proficiency, including Microsoft Office and Outlook.
• You're detail-oriented, organized, and able to quickly prioritize tasks and adapt when the plan changes.
• You're available to work a flexible schedule, including nights and weekends.