Lift Operations Specialist - Guest Safety & Experience

Big SNOW American Dream; Rutherford (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Big SNOW American Dream is seeking an energetic Lift Attendant to ensure guest safety and assist with lift operations on our winter attractions. You will greet guests, monitor loading/unloading, and help maintain equipment and snow areas while promoting safety best practices.

The role requires excellent communication, the ability to handle cold environments, and a flexible weekend/holiday schedule. Join a team dedicated to great service and guest satisfaction.

Qualifications

• Must be 18 years of age.
• Ability to deal effectively with guests.
• Excellent oral and written communication skills.
• Must be able to lift up to 50 pounds.
• Must be able to shovel and remove snow from lift areas.
• Must be able to be in cold temperatures (constant 28 degrees) for long periods.
• Ability to stand for long periods of time.
• Must be willing to speak in front of large groups of people.
• A positive attitude and a commitment to great service.
• Must be able to work a flexible schedule including weekends and holidays.

Responsibilities

• Be an accurate and reliable source of information for our Guests.
• Greet and interact with guests.
• Operate lifts, loading/unloading, scanning.
• Assist with maintenance and SOPs of equipment and grounds as necessary.
• Must bump chairs and shovel snow.
• Promote and educate guests on safety and how to properly use the lifts, as well as best practices and techniques.
• Acknowledging and advocating for our guests needs as it pertains to their experience with Big SNOW.
• Enforce and follow safety procedures for the team and our guests.
• Perform other duties as assigned by Blazer/Guide.
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best.

Skills

Customer service

Guest safety

Communication

Physical fitness

Snow shoveling

Cold tolerance

Public speaking

Flexible schedule

Teamwork

Job description

Big SNOW American Dream is seeking an energetic Lift Attendant to ensure guest safety and assist with lift operations on our winter attractions. You will greet guests, monitor loading/unloading, and help maintain equipment and snow areas while promoting safety best practices.

The role requires excellent communication, the ability to handle cold environments, and a flexible weekend/holiday schedule. Join a team dedicated to great service and guest satisfaction.