Location: Bend, Oregon
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
The Lift Attendant is responsible for Operations, Safety, Ticket Issues, Crowd Control, Guest Service, and Teamwork at their assigned lift . They will review and complete the required daily paperwork and will always be in full uniform while working . Lift Attendants will assist lift maintenance staff in starting and clearing the lifts for daily operations . Lift Attendants may also assist in working our tubing hill. Being a Lift Attendant is an outside job in all types of harsh winter weather that may involve long periods of standing . The job will require early morning starts and heavy snow shoveling . Lift Attendants must be proficient at skiing or snowboarding .
Essential Functions/Major Responsibilities
- Lift start-up and operation.
- Set up and tear down of crowd control mazes.
- Load and unload guests at each station.
- Maintain maze areas, loading ramps, and unloading ramps.
- Keep required records in the daily log book.
- Maintain clean lift shacks, empty trash, and remove new stickers daily.
- Report lift maintenance and turnstile issues.
- Provide continuous guest service.
- Effectively communicate while organizing a large crowd.
- Direct guests safely and efficiently through lift lines.
- Assist with ticket/pass issues and report fraud.
- Assist in snow removal throughout the mountain.
- Demonstrate success in safety awareness.
- Skiing or s nowboarding in a safe, professional manner.
Essential Functions/Major Responsibilities
Morning Lift Setup and Lift Starting
- Arrive in the locker room on time and participate in the morning meeting.
- Receive lift starting clearance from the supervisor or maintenance.
- Follow the starting procedure for each lift.
- Ensure that the l ine r ide is complete before loading guests.
- Have the lift ready for g uests at opening time.
- Set up perimeter ropes and signs.
- Set up mazes and crowd control areas.
- Maintain setup throughout the day.
- Clean snow and ice from chairs and around work areas.
- Maintain a safe work environment.
Maintain Loading and Unloading Ramps
- Morning loading ramp set up.
- Keep the load/unload ramp surfaces smooth and free of obstacles.
- Maintain the p it area beginning with the defined end of the ramp and upkeep throughout the day.
- Groom ramps constantly throughout the day to assist g uests in loading and unloading.
- Take extra time to groom ramps at the end of the day, leaving them ready for the next day's opening.
- Maintain area under and around stop gates at the top, and "wait here" gates at the bottom.
- Inform the supervisor/lead when grooming cat work is necessary to fix a ramp.
Records and Reports
- Daily Lift Operation Log is a l egal d ocument to be filled out completely each day.
- Complete Lift Logs and review Lift Logs before submitting them to your supervisor.
- Maintain Lift Report of m echanical i ssues and ensure that Maintenance personnel have checked off and logged items.
- Make sure information on Lift Incident Reports is congruent with information on Lift Logs and submit them to the s upervisor for inspection.
Lift Station Maintenance and Housekeeping
- Keep lift shacks clean and tidy.
- Keep snow and ice cleared from around the lift station area.
- Turn lost and found into Concierge.
- Keep turnstiles, gantries, and other equipment free of stickers.
- Remove trash from all receptacles, both top and bottom stations.
Loading Passengers and Guest Service - Lift Bottom Station
- Perform c rowd control and organize guests into groups.
- Mo nitor and assist each guest as they load the chair.
- Mak e e ye c ontact and g reet each guest as they load.
- A ssist Patrol and g uests with special loading needs.
- Give guests loading instructions.
- Check the loaded chair as it leaves the terminal to be sure passe