LifeSkills Care Coordinator: Housing & Independent Living

ADP, Inc.; Los Angeles (CA); Hybrid; USD 46,000 - 58,000; Full time

Benefits offered by this job

Opportunities for growth and dev.

13 paid holidays + EPTO + sick days

Health, dental, vision, life insurance

403(b) retirement plan

Job summary

Step Up seeks a Service Coordinator to support the Intensive Case Management Services (ICMS) for DHS housing opportunities. You will coordinate project-based staff, assist with crisis intervention, and liaise with DMH and property management to ensure service delivery.

You will maintain client files, manage caseloads, and document services in HMIS/Clarity/CHAMP while onboarding new staff and supporting lease-up processes for tenants.

Qualifications

• Minimum of 2 years’ experience working with people who experience homelessness and/or diagnosed with mental illness.
• Bachelor's degree in Social Work or Mental Health-related field.
• Ability to work as part of a team; strong written and verbal communication.
• Knowledge of issues facing program members (health, substance abuse, mental health, physical health, etc.).
• California driver’s license and insurance with a good driving record.

Responsibilities

• Staff and Program Oversight under the Program Manager.
• Assist staff in crisis intervention.
• Attend meetings with DMH liaison and property management.
• Coordinate with ICMS Director on tenant issues.
• Maintain member files per HFH - DHS ICMS requirements.
• Caseload assignments, client roster, and tracking.
• Enter program data into HMIS/Clarity/CHAMP as required.
• Onboard new staff members and provide trainings.
• Participate in DHS referral process and lease-up activities.
• Perform tenant intake and develop service plans for each tenant.
• Meet with tenants weekly and monthly; document services and progress.
• Hands-on support for tenants’ life skills development.
• Assess changes in income, housing, mental health, and vocational needs.
• Encourage Good Neighbor Policy and safe community behavior.
• Complete Housing Status Change forms for moves.
• Escort tenants to appointments and discharge planning.

Skills

Homeless services experience

Crisis intervention

Recovery-oriented philosophy

Computer skills

Interdisciplinary teamwork

Housing First/Harm Reduction

Education

Bachelor's degree in Social Work or Mental Health field

Tools

Microsoft 365 Office

HMIS/Clarity/CHAMP

MyOrg/HMIS

Job description

Step Up seeks a Service Coordinator to support the Intensive Case Management Services (ICMS) for DHS housing opportunities. You will coordinate project-based staff, assist with crisis intervention, and liaise with DMH and property management to ensure service delivery.

You will maintain client files, manage caseloads, and document services in HMIS/Clarity/CHAMP while onboarding new staff and supporting lease-up processes for tenants.