HSH ICMS Care Coordinator LifeSkills

ADP, Inc.; Los Angeles (CA); Hybrid; USD 63,039,000 - 80,231,000; Full time

Benefits offered by this job

Opportunities for growth and dev.

13 paid holidays + EPTO + sick days

Health, dental, vision, life insurance

403(b) retirement plan

Job summary

Step Up seeks a Service Coordinator to support the Intensive Case Management Services (ICMS) for DHS housing opportunities. You will coordinate project-based staff, assist with crisis intervention, and liaise with DMH and property management to ensure service delivery.

You will maintain client files, manage caseloads, and document services in HMIS/Clarity/CHAMP while onboarding new staff and supporting lease-up processes for tenants.

Qualifications

• Minimum of 2 years’ experience working with people who experience homelessness and/or diagnosed with mental illness.
• Bachelor's degree in Social Work or Mental Health-related field.
• Ability to work as part of a team; strong written and verbal communication.
• Knowledge of issues facing program members (health, substance abuse, mental health, physical health, etc.).
• California driver’s license and insurance with a good driving record.

Responsibilities

• Staff and Program Oversight under the Program Manager.
• Assist staff in crisis intervention.
• Attend meetings with DMH liaison and property management.
• Coordinate with ICMS Director on tenant issues.
• Maintain member files per HFH - DHS ICMS requirements.
• Caseload assignments, client roster, and tracking.
• Enter program data into HMIS/Clarity/CHAMP as required.
• Onboard new staff members and provide trainings.
• Participate in DHS referral process and lease-up activities.
• Perform tenant intake and develop service plans for each tenant.
• Meet with tenants weekly and monthly; document services and progress.
• Hands-on support for tenants’ life skills development.
• Assess changes in income, housing, mental health, and vocational needs.
• Encourage Good Neighbor Policy and safe community behavior.
• Complete Housing Status Change forms for moves.
• Escort tenants to appointments and discharge planning.

Skills

Homeless services experience

Crisis intervention

Recovery-oriented philosophy

Computer skills

Interdisciplinary teamwork

Housing First/Harm Reduction

Education

Bachelor's degree in Social Work or Mental Health field

Tools

Microsoft 365 Office

HMIS/Clarity/CHAMP

MyOrg/HMIS

Job description

REPORTS TO : DHS ICMS Program Manager

HOURS : 40

CLASSIFICATION : Hourly

REQUISITION NUMBER: 1782

SUMMARY : The Service Coordinator is a member of the Intensive Case Management Services (ICMS) Based team. The Service Coordinator will engage in the services funded by the Department of Health Services toward the goal of improving independent living skills and housing retention. This position will provide program coordination and support to the Step-Up Project- Based Buildings ICMS staff and the ICMS Program Manager and/or Director as determined by the requirements and needs of the program. The Care Coordinator LifeSkills will act with the authority of the Program Manager and/or Director position when the Program Manager and/or Director is not available.

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES : The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Staff and Program Oversight: (Under the direction of or in the absence of the Program Manager):

• Supports the daily coordination to project-based staff and supports the management team.
• Assist staff in crisis intervention as needed.
• Attend Monthly/Quarterly meetings with DMH liaison and property management to review activities, vacancies, services, etc.
• Act as primary point of contact to address tenant-level and structural problems as they arise, and coordinate with Director of ICMS.
• Maintain member files in compliance with HFH - DHS ICMS requirements.
• Assist in caseload assignments, maintain client roster and client tracking grid as directed by management.
• Ensure that all program data is accurate and entered into the required

program documentation system (HMIS/Clarity and CHAMP) as contractually required.

• Assist with onboarding new staff members (i.e. SUOS and program forms, assign shadow buddy, trainings, meetings, etc.)
• Other duties as assigned.

Services and Support:

• Participate in DHS referral process, ensuring applicants will be screened for eligibility for DHS housing opportunities.
• Coordinate lease up activities with Resident Manager. Meet with applicants together and provide orientation that includes explanations of different roles and how to access services.
• Responsible for lease up – Preparing HACLA application, meeting and coordinating with CES referral, submission of application, interview with HACLA specialist and prospective tenant.
• Perform an intake on all tenants the first week of move-in.
• Develop an initial and quarterly individualized service plan for each tenant which guides the services delivered
• Meet face-to-face with each tenant a minimum of once per week. More frequently if needed.
• Meet with tenants in their units a minimum of once per month, more frequently if needed.
• Responsible for tracking, charting and documentation for all services, file maintenance, daily logging. Process paperwork in a timely and accurate manner, as outlined in workflows.
• Take a “hands-on” approach to demonstrating and supporting tenants’ growth in life skills
• Regularly assess and document changes in tenant income, housing needs, mental health needs, physical health needs and vocational needs.
• Actively participate with tenants to engage a Good Neighbor Policy of living responsibly both with tenants of the property and neighboring tenants/business owners in the community.
• Complete “Housing Status Change form” for all tenants moving into and out of units.
• Escort/accompany tenants to appointments
• Participate/facilitate a safe return to the milieu upon discharge from acute care facilities

PSH Group Activities:

• Responsible for providing a tenant-driven, on-site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, ADLs, community integration services, resources, and referral, and monitoring the milieu and tenant safety.
• Maintain an active calendar of supportive services including at least one supportive group per day.
• Organize group outings and recreational events.
• Participate in and ensure the Tenant Advisory Committee is actively meeting and engaging the needs of all tenants.
• Interface with DMH Housing team on lease up activities confirming eligibility for applicants.

Data management:

• Utilize CHAMP for entering all tenant updates/encounters, and documenting all services provided.
• Complete initial Bio-Psycho-Social-Assessment (BPS) once and 5x5 and Acuity Index when completing re-assessment every 3, 6, 9, and 12 months.
• Ensure that appropriate quarterly care plans are developed and update the record with action steps created and fulfilled.
• Other databases may be required relative to the PSH project.
• Enter all demographic data into HMIS/Clarity. Includes updates to changes in income and any demographic domain. Entries and exits.
• Participate in the lease-up process. Enter vacancies into MyOrg/HMIS and receive referrals through the Coordinated Entry System where applicable.
• Responsible for managing tenant information on the following documents: Tenant Roster and Contact form and Entry-Exit Form. Updates required as changes occur. Review for accuracy monthly.
• Other duties as assigned.

SKILLS : Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. Familiarity with and dedication to the Housing First and Harm Reduction models.

QUALIFICATIONS : Minimum of 2 years’ experience working with people who experience homelessness and or is diagnosed with a mental-illness or Social Work/Mental Health related bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and or who is diagnosed with mental-illness in a community or housed setting necessary. The ability to work as a part of a team is crucial. Knowledge of issues facing program members, (e.g., health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation. Microsoft 365 Office is essential. Must have a California driver's license and insurance with a good driving record during employment.

SUPPLEMENTAL INFORMATION : Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that is non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER