Lifecycle Systems Lead — Customer Experience

First Stop Health, LLC; Chicago (IL); Teletrabalho; USD 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote‑first work environment

Flexible PTO including Summer Fridays

401k match

Monthly phone stipend

Membership benefit for virtual care

Resumo da oferta

First Stop Health, LLC is seeking a Business Systems Lead to own the customer lifecycle platform roadmap, collaborate with Marketing, Sales, Onboarding, and Support teams, and deliver measurable improvements across workflows.

The role combines strategy, design, and hands‑on delivery, with emphasis on data flows, integrations, and vendor coordination in a remote‑first environment. 5+ years in business systems and healthcare domain experience is valued.

Qualificações

• Bachelor's degree in business, information systems, technology, operations, or related field preferred
• Minimum of 5 years of progressive experience in business systems, enterprise applications, business analysis, solution design, operations technology, or related role
• Proven track record turning fragmented cross‑functional processes into scalable solutions
• Experience owning a systems roadmap or backlog and leading multi‑system initiatives
• Strong experience with customer lifecycle platforms (Salesforce Sales Cloud/Service Cloud) and marketing automation
• Experience designing integrations and workflow automation; vendor/partner leadership
• Healthcare or regulated environment experience preferred
• Strategic and systems thinking connecting business outcomes, user experience, process, data, technology
• Cross‑functional discovery, facilitation, requirements, process mapping, solution design
• Move from roadmaps to execution; influence without authority
• Knowledge of integration patterns, data quality, reconciliation, and analytics environments
• Vendor management, project leadership, prioritization, release coordination, documentation, training, change adoption

Responsabilidades

• Own portfolio discovery and roadmap for customer lifecycle systems; refine backlog with leaders and partners
• Lead cross‑functional discovery to map current workflows and root causes; design future‑state processes
• Design data flows and integration requirements; ensure maintainability with standard capabilities
• Lead delivery from discovery through adoption; manage scope, plans, risks, and communication
• Perform targeted configuration and low‑code workflow work when needed; scale to shared resources over time
• Coordinate user acceptance testing, release readiness, and documentation; ensure security and compliance
• Maintain platform and vendor stewardship; evaluate new capabilities and guide adoption
• Collaborate with IT Ops, Data Eng, Security, and Admins to ensure clear ownership and support

Conhecimentos

Business systems

Enterprise applications

Business analysis

Solution design

Roadmapping

Salesforce Sales Cloud

Marketing automation

Client onboarding

Contact center

Telephony

Case management

Integrations

Workflow automation

Vendor management

Healthcare industry knowledge

Strategic thinking

Systems thinking

Discovery facilitation

Requirements definition

Process mapping

Influence without authority

Execution leadership

Data integration

Data quality

Data reconciliation

Analytics

Project leadership

Prioritization

Documentation

Change management

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

First Stop Health, LLC is seeking a Business Systems Lead to own the customer lifecycle platform roadmap, collaborate with Marketing, Sales, Onboarding, and Support teams, and deliver measurable improvements across workflows.

The role combines strategy, design, and hands‑on delivery, with emphasis on data flows, integrations, and vendor coordination in a remote‑first environment. 5+ years in business systems and healthcare domain experience is valued.