Lifecycle CRM Manager

Ripple Fiber; Charlotte (NC); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Innovative and supportive work environment

Job summary

Ripple Fiber is seeking a CRM Manager in Charlotte, NC to lead customer lifecycle communications and engagement strategies. The ideal candidate will develop and deploy CRM programs to enhance customer loyalty, retention, and revenue growth. Experience with HubSpot CRM and a background in customer engagement are essential.

We provide a supportive work environment with competitive pay and comprehensive health benefits. Join us to make a difference in your community and drive customer satisfaction at Ripple Fiber.

Qualifications

• Strong hands-on experience with HubSpot CRM and HubSpot Marketing Hub.
• 5+ years of experience in CRM, lifecycle marketing, or customer engagement roles.
• Understanding of customer segmentation, lifecycle marketing, and campaign measurement.

Responsibilities

• Develop and manage CRM strategies across the customer lifecycle.
• Build segmented communication strategies based on customer behavior.
• Monitor customer engagement trends and identify improvement opportunities.

Skills

HubSpot CRM

CRM Lifecycle Marketing

Campaign Management

Customer Segmentation

Analytical Skills

Project Management

Excellent Written Communication

Education

Bachelor’s degree in Marketing, Communications, Business, or Analytics

Tools

HubSpot Marketing Hub

Job description

Ripple Fiber is seeking a CRM Manager in Charlotte, NC to lead customer lifecycle communications and engagement strategies. The ideal candidate will develop and deploy CRM programs to enhance customer loyalty, retention, and revenue growth. Experience with HubSpot CRM and a background in customer engagement are essential.

We provide a supportive work environment with competitive pay and comprehensive health benefits. Join us to make a difference in your community and drive customer satisfaction at Ripple Fiber.