Lifecycle and Customer Marketing Manager

anrok; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior lifecycle marketing professional to own and optimize the end-to-end customer journey for a B2B SaaS product in San Francisco. You will audit campaigns, align stakeholders on A/B test roadmaps, and drive outbound efforts with targeted messaging across website and sales collaboration.

Key responsibilities include co-developing customer marketing programs, optimizing onboarding, and owning HubSpot automation, segmentation, and analytics to improve retention and

Qualifications

• 5+ years of B2B SaaS marketing experience focused on lifecycle, customer marketing, or growth.
• Proven track record of improving customer retention and revenue expansion.
• Hands-on HubSpot experience with segmentation, automation, A/B testing, and analytics.
• Strong analytics, cohort analysis, and campaign performance tracking.
• Excellent project management and cross-functional collaboration.
• Data-driven approach and strong communication.

Responsibilities

• Own lifecycle marketing strategy and execution, auditing campaigns and aligning cross-functional stakeholders on A/B test roadmaps.
• Develop outbound marketing programs to engage prospective customers with targeted messages.
• Co-develop customer marketing programs including webinars, community events, case studies, referrals, and recognition initiatives.
• Co-own customer retention by mapping onboarding journeys, identifying pain points, and leading improvement roadmaps.
• Own HubSpot as the primary marketing automation platform, designing email campaigns, workflows, and segmentation.
• Track key customer metrics and expand with metrics like customer satisfaction and NPS; manage online community presence.

Skills

Lifecycle marketing

B2B SaaS

HubSpot

A/B testing

Analytics

Project management

Communication

Tools

HubSpot

G2

Job description

Responsibilities

• Own lifecycle marketing strategy and execution, including auditing current campaigns, aligning cross‑functional stakeholders on A/B test roadmaps, executing tests, and reporting on performance.
• Develop outbound marketing programs to engage prospective customers with targeted messages based on their engagement with our website and marketing materials as well as in collaboration with sales AEs.
• Co‑develop comprehensive customer marketing programs to drive engagement and advocacy, including educational webinars, community events, case study development, referral campaigns, and customer recognition initiatives.
• Co‑own customer retention by working with sales activation and account management teams to map ideal customer onboarding journeys, identify pain points and opportunities, own improvement roadmaps, and project‑manage cross‑team implementations.
• Own HubSpot as the primary marketing automation platform, designing email campaigns, building workflows, and managing customer segmentation. Align cross‑functional teams on customer segments and maintain differentiated communication strategies for each segment.
• Track key customer metrics including churn rate, and align with cross‑functional stakeholders to introduce new metrics such as customer satisfaction, NPS, etc. Own our online community presence with platforms such as G2 to help grow our total reviews and improve our rating/score.
• Create customer‑centric content and advocacy programs that turn satisfied customers into brand advocates and drive organic growth.

Requirements

• 5+ years of B2B SaaS marketing experience with focus on lifecycle marketing, customer marketing, or growth marketing.
• Proven track record of improving customer retention and driving revenue expansion through strategic marketing programs.
• Hands‑on experience with HubSpot including segmentation, automation, A/B testing, and performance analytics.
• Strong analytical skills with experience tracking customer metrics, cohort analysis, and campaign performance.
• Excellent project management skills with experience leading multi‑stakeholder initiatives.
• Strong communication skills and data‑driven approach to marketing optimization.

Tools & Technologies

• HubSpot
• G2