LifeCafe Shift Lead - Fast-Paced Customer Service

Life Time, Inc.; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The LifeCafe Supervisor at Life Time, Inc. oversees daily shift operations in the LifeCafe, delivering a high-quality experience to members and motivating staff to ensure outstanding customer service.

They also monitor food quality and speed of service to ensure a positive member and guest experience. Responsibilities include scheduling adjustments, acting as shift leader, maintaining food prep standards, and providing feedback to the Manager.

Qualifications

• Experience in leading customer-focused teams in fast-paced environments.
• Ability to mentor staff and deliver coaching feedback.
• Strong communication and interpersonal skills for daily operations.

Responsibilities

• Manages LifeCafe shift operations and adapts schedules based on traffic.
• Acts as daily shift leader, providing high level customer and team support.
• Ensures menu items are prepared correctly and guests are served professionally.
• Provides promotion and disciplinary recommendations to the Manager.
• Manages light food preparation responsibilities.
• Responds quickly and professionally to member questions and concerns.

Skills

Customer service

Staff supervision

Communication

Education

High School Diploma or GED

Job description

The LifeCafe Supervisor at Life Time, Inc. oversees daily shift operations in the LifeCafe, delivering a high-quality experience to members and motivating staff to ensure outstanding customer service.

They also monitor food quality and speed of service to ensure a positive member and guest experience. Responsibilities include scheduling adjustments, acting as shift leader, maintaining food prep standards, and providing feedback to the Manager.