Life Sciences Technical Support Engineer

Bio-Techne; Minneapolis (MN); On-site; USD 50,000 - 82,000; Full time

Benefits offered by this job

Health insurance

401k & ESPP

Tuition reimbursement

Volunteer time off

Job summary

Bio-Techne, a leader enabling life sciences and clinical diagnostics research, seeks a Technical Support professional to provide first-class customer experience and product guidance. You will work with sales, QA/QC, and R&D to address concerns and drive outcomes.

Requirements include a bachelor’s degree in a relevant science and 2+ years lab experience, plus strong communication and problem-solving skills. Colorado? Not specified, but US-based roles apply.

Qualifications

• Minimum a bachelor’s degree in a related science field.
• At least 2 years of laboratory experience.
• Strong technical and communication skills required.

Responsibilities

• Provide technical support on company products with focus on customer experience.
• Address customer inquiries and troubleshoot problems.
• Explain product uses and advantages to customers.
• Collaborate with sales, QA/QC, and R&D to resolve issues.
• Develop and maintain technical literature and SM materials.
• Attend seminars and stay current with product lines.

Skills

Cell culture

ELISA

Western blot

Flow cytometry

IHC/ICC

Molecular biology

Protein chemistry

Problem solving

Verbal communication

Written communication

Presentation skills

Time management

Multi-tasking

Attention to detail

Education

Bachelor's degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry

Tools

MS Word

MS Excel

MS Access

MS Dynamics AX

Salesforce.com

Job description

Bio-Techne, a leader enabling life sciences and clinical diagnostics research, seeks a Technical Support professional to provide first-class customer experience and product guidance. You will work with sales, QA/QC, and R&D to address concerns and drive outcomes.

Requirements include a bachelor’s degree in a relevant science and 2+ years lab experience, plus strong communication and problem-solving skills. Colorado? Not specified, but US-based roles apply.