Scientific Support Specialist

Bio-Techne Corp.; Minneapolis (MN); Presencial; USD 50.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance from day one

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Pet insurance

Legal shield

401k and ESPP

HSA and FSA

Descripción de la vacante

Bio-Techne Corp. is seeking a Scientific Support Specialist in Minneapolis, MN. You will provide technical and service-related support, demonstrate product advantages, and collaborate with Sales, Marketing, QA/QC, and R&D to resolve customer issues.

The role requires a Bachelor’s in a molecular biology-related field and 2+ years lab experience. Proficiency in cell culture, ELISA, and flow cytometry is preferred, with strong communication and training capabilities.

Formación

• Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry.
• 2+ years of laboratory experience.
• Strong analytical and problem-solving skills and ability to communicate technical information.

Responsabilidades

• Provide technical support to customers on product use and issues.
• Address customer concerns and determine corrective actions.
• Develop and maintain SME materials and technical literature.
• Coordinate notifications, product releases, and discontinuations.
• Deliver technical training and internal literature.

Conocimientos

Cell Culture

ELISA

Western blot

Flow Cytometry

IHC/ICC

Molecular Biology

Protein Chemistry

Verbal and written communication

Presentation skills

MS Word

MS Excel

MS Access

MS Dynamics AX

Salesforce.com

Educación

Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry

Herramientas

MS Word

MS Excel

MS Access

MS Dynamics AX

Salesforce.com

Descripción del empleo

## Scientific Support SpecialistApply: Minneapolis, MN: Full time: Posted Yesterday: JR102242**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.**Pay Range:$49,700.00 - $81,650.00 **POSITION SUMMARY** The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. **Key Responsibilities** * Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)* Works on problems of diverse scope where analysis requires evaluation of identifiable factors* Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities* Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials* Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)* Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)* Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases* Provides Technical Training and literature for internal customers* Performs additional duties as assigned **Job Qualifications** **Education and Experience:** * Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry* 2+ years of laboratory experience **Knowledge, Skills, and Abilities:** * Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry* Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action* Verbal and written communication including technical writing skills.* Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers* Assisting customers in a professional manner.* Ability to establish effective relationships throughout the company, to solicit key ideas and information.* Critical review of scientific literature to identify key points or concepts and summarize.* Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner* Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:* Microsoft Office Suite including MS Word, MS Excel, MS Access* MS Dynamics AX* Salesforce.com* Attention to details and performance at a high level of accuracy* Working independently and with a team* Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST) **Why Join Bio-Techne:*** ### We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.* ### We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.* ### We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.* ### We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.* ### We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.* ### We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. **Bio-Techne is an E-Verify Employer in the United States.** **All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.** **To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.** ***This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact*** ***[e-mail]*** ***for assistance.***