Scientific Support Specialist

Research & Diagnostic Systems, Inc.; Minneapolis (MN); On-site; USD 50,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Pet insurance

Legal shield

401k plan

ESPP

HSA

FSA

Dependent Care FSA

Job summary

Bio-Techne is seeking a technical support specialist to aid customers in adopting company products and resolving scientific issues. You will communicate product benefits, assist with troubleshooting, and collaborate with cross-functional teams to improve customer outcomes.

The role emphasizes lab expertise in molecular biology and protein chemistry, with targets including ELISA, Western blot, and flow cytometry, while supporting product literature and training materials.

Qualifications

• Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry.
• 2+ years of laboratory experience.
• Strong problem solving and written/verbal communication skills.

Responsibilities

• Provide technical support to customers on product use and customer questions.
• Solve problems of diverse scope requiring evaluation of identifiable factors.
• Offer guidance on products based on end user needs and research interests; improve business opportunities.
• Participate in SME team; develop and maintain SME materials.
• Write, edit, and maintain technical literature (Q/A, protocols, product inserts).
• Keep up to date on current technology and product lines (attend seminars, read literature, use products).
• Coordinate notifications, including Field Notifications, Discontinuations, and New Product Releases.
• Provide technical training and literature for internal customers.
• Perform additional duties as assigned.

Skills

Cell culture

ELISA

Western blot

Flow cytometry

IHC/ICC

Molecular biology

Protein chemistry

Education

Bachelor’s degree in molecular biology or related life sciences

Tools

MS Word

MS Excel

MS Access

MS Dynamics AX

Salesforce.com

Job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $49,700.00 - $81,650.00

POSITION SUMMARY

The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.

Key Responsibilities

• Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)
• Works on problems of diverse scope where analysis requires evaluation of identifiable factors
• Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities
• Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials
• Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)
• Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)
• Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases
• Provides Technical Training and literature for internal customers
• Performs additional duties as assigned

Job Qualifications

Education and Experience

Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry 2+ years of laboratory experience

Knowledge, Skills, and Abilities

• Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry
• Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action
• Verbal and written communication including technical writing skills.
• Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers
• Assisting customers in a professional manner.
• Ability to establish effective relationships throughout the company, to solicit key ideas and information.
• Critical review of scientific literature to identify key points or concepts and summarize.
• Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner.
• Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support.
• Such as: Microsoft Office Suite including MS Word, MS Excel, MS Access MS Dynamics AX Salesforce.com
• Attention to details and performance at a high level of accuracy.
• Working independently and with a team.
• Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST).

Why Join Bio-Techne

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application.

Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.