Scientific Support Specialist

Bio-Techne; Minneapolis (MN); On-site; USD 50,000 - 82,000; Full time

Benefits offered by this job

Health insurance

401k & ESPP

Tuition reimbursement

Volunteer time off

Job summary

Bio-Techne, a leader enabling life sciences and clinical diagnostics research, seeks a Technical Support professional to provide first-class customer experience and product guidance. You will work with sales, QA/QC, and R&D to address concerns and drive outcomes.

Requirements include a bachelor’s degree in a relevant science and 2+ years lab experience, plus strong communication and problem-solving skills. Colorado? Not specified, but US-based roles apply.

Qualifications

• Minimum a bachelor’s degree in a related science field.
• At least 2 years of laboratory experience.
• Strong technical and communication skills required.

Responsibilities

• Provide technical support on company products with focus on customer experience.
• Address customer inquiries and troubleshoot problems.
• Explain product uses and advantages to customers.
• Collaborate with sales, QA/QC, and R&D to resolve issues.
• Develop and maintain technical literature and SM materials.
• Attend seminars and stay current with product lines.

Skills

Cell culture

ELISA

Western blot

Flow cytometry

IHC/ICC

Molecular biology

Protein chemistry

Problem solving

Verbal communication

Written communication

Presentation skills

Time management

Multi-tasking

Attention to detail

Education

Bachelor's degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry

Tools

MS Word

MS Excel

MS Access

MS Dynamics AX

Salesforce.com

Job description

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range

$49,700.00 - $81,650.00

Position Summary

The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.

Key Responsibilities

• Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)
• Works on problems of diverse scope where analysis requires evaluation of identifiable factors
• Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities
• Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials
• Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)
• Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)
• Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases
• Provides Technical Training and literature for internal customers
• Performs additional duties as assigned

Job Qualifications

Education and Experience:

• Bachelor's degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry
• 2+ years of laboratory experience

Knowledge, Skills, And Abilities

• Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry
• Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action
• Verbal and written communication including technical writing skills.
• Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers
• Assisting customers in a professional manner.
• Ability to establish effective relationships throughout the company, to solicit key ideas and information.
• Critical review of scientific literature to identify key points or concepts and summarize.
• Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner
• Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:
• Microsoft Office Suite including MS Word, MS Excel, MS Access
• MS Dynamics AX
• Salesforce.com
• Attention to details and performance at a high level of accuracy
• Working independently and with a team
• Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST)

Why Join Bio-Techne

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.