Life Sciences Technical Support & Custom Projects Specialist

Radiometer; Logan (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus/incentive pay

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Cytiva, a Danaher operating company in Logan, UT, is seeking a Technical Support Representative & Custom Account Project Associate. You will be the primary liaison between customers and internal teams for custom cell culture products and services, combining project management, technical support, and customer relationship management.

You will guide customers through product inquiries, manage timelines and approvals, develop specifications and documentation, and coordinate meetings and audits

Qualifications

• Bachelor's degree in Life Sciences, Biology, Biotechnology, Chemistry, Business, or a related field.
• 2+ years of experience in project management, customer support, technical support, scientific support, or a related customer-facing role.
• Strong understanding of customer service principles and project coordination.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support and scientific guidance to customers and internal teams by answering product inquiries, assisting with product selection, troubleshooting performance concerns, and resolving technical issues.
• Analyze customer feedback, technical support activities, and project data to identify trends, drive continuous improvement initiatives, enhance customer satisfaction, and support business growth objectives.
• Serve as the primary customer contact for custom cell culture product projects, managing timelines, communications, approvals, and cross-functional coordination from project initiation through delivery.
• Develop, maintain, and manage custom product specifications, customer approval packages, technical documentation, and change control requirements while ensuring compliance with quality and regulatory standards.
• Coordinate and facilitate customer meetings, audits, training sessions, and technical investigations, while effectively communicating project status, technical findings, and recommended solutions.

Skills

Project management

Customer support

Technical support

Scientific support

Customer-facing

Education

Bachelor's degree in Life Sciences or related field

Advanced degree (Master's) in a scientific discipline

Job description

Cytiva, a Danaher operating company in Logan, UT, is seeking a Technical Support Representative & Custom Account Project Associate. You will be the primary liaison between customers and internal teams for custom cell culture products and services, combining project management, technical support, and customer relationship management.

You will guide customers through product inquiries, manage timelines and approvals, develop specifications and documentation, and coordinate meetings and audits