Life Sciences Order & Customer Care Specialist

Cytiva; Marlborough (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Benefits package

Paid time off (PTO)

Medical/dental/vision insurance

401(k)

Job summary

Cytiva, a Danaher operating company, is hiring an Order Management Specialist to interact with customers by phone or email, handle purchase orders, and address inquiries. This on-site role reports to the Customer Service Manager in Marlborough, MA, with a focus on delivering excellent service and accurate data processing.

Ideal candidates have a High School Diploma, 2+ years in customer service, and experience with Oracle, Salesforce, and MS Office. A comprehensive benefits package is offered.

Qualifications

• High School Diploma or GED required.
• At least 1 year data entry experience.
• At least 2 years customer service experience.

Responsibilities

• Act as focal point for customers via email and phone; accurate data entry.
• Respond to customer concerns with urgency and provide solutions.
• Execute tasks assigned by the manager and meet daily, weekly, monthly targets.

Skills

Data entry

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Oracle

Salesforce

MS Office

Job description

Cytiva, a Danaher operating company, is hiring an Order Management Specialist to interact with customers by phone or email, handle purchase orders, and address inquiries. This on-site role reports to the Customer Service Manager in Marlborough, MA, with a focus on delivering excellent service and accurate data processing.

Ideal candidates have a High School Diploma, 2+ years in customer service, and experience with Oracle, Salesforce, and MS Office. A comprehensive benefits package is offered.