Life Science Dispatcher — Night Shift (9:30pm–6am)

USPack; Fairfield (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

USPack in Ohio is seeking a Dispatcher for the Life Science (LS) Tower. The role supports healthcare clients and Independent Contractors, handling inbound communications, order processing, and operational support to ensure timely deliveries.

Applicants should have 2–3 years in customer service or logistics, a high school diploma (associate degree preferred), and be able to obtain TSA and Life Science certifications within 90 days. Shift: Tue-Sat or Sun-Thu, 9:30pm–6am. Pay rate $20/hr.

Qualifications

• Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support.
• High school diploma required; Associate’s Degree preferred.
• Must complete TSA Security Threat Assessment and Life Science certifications within 90 days of hire.
• Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
• Bilingual English–Spanish preferred.

Responsibilities

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
• Review and manage required documentation to ensure adherence to COPs/SOPs.
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Generate daily reports summarizing transportation issues and proposed corrective actions.

Skills

Strong communication

Attention to detail

Multi-tasking

Critical thinking

Teamwork

MS Office

CRM systems

Bilingual (EN-SP) preferred

Education

High school diploma

Associate degree preferred

Tools

CRM/database systems

Microsoft Excel

Microsoft Word

Job description

USPack in Ohio is seeking a Dispatcher for the Life Science (LS) Tower. The role supports healthcare clients and Independent Contractors, handling inbound communications, order processing, and operational support to ensure timely deliveries.

Applicants should have 2–3 years in customer service or logistics, a high school diploma (associate degree preferred), and be able to obtain TSA and Life Science certifications within 90 days. Shift: Tue-Sat or Sun-Thu, 9:30pm–6am. Pay rate $20/hr.