Dispatcher, Life Science

USPack; Fairfield (OH); On-site; USD 47,279,000 - 67,337,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

USPack is a leading logistics provider focused on same‑day delivery. We’re hiring a Dispatcher (LS Tower) to coordinate between customers, independent contractors, and internal teams, ensuring timely, compliant shipments for healthcare and life science clients.

The role requires multitasking, strong communication, and attention to detail in a fast-paced environment. Shift schedule and benefits align with full‑time employment and company standards.

Qualifications

• High school diploma required; associate degree preferred.
• 2–3 years in customer service, call center, logistics, or administrative support.
• Must complete TSA Security Threat Assessment for Life Science clients within 90 days of hire.
• Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics is a plus.

Responsibilities

• Answer inbound calls from customers and ICs, ensuring accurate entry of information into company systems.
• Assist ICs with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to improve service satisfaction and retention.
• Process routed, on-demand, and special delivery orders in accordance with standards.
• Evaluate feasibility of order fulfillment based on requirements and constraints.
• Assign and dispatch deliveries, update dispatch boards, monitor time-sensitive shipments.
• Review and manage required documentation to ensure SOP/COP compliance.
• Maintain and log Proof of Delivery (POD) documentation promptly.
• Track shipments via GPS and resolve delays or service interruptions.
• Generate daily reports on transportation issues and corrective actions.
• Monitor weather and other external factors that could impact operations and escalate when needed.
• Ensure compliance and proper documentation across customer and contractor records.

Skills

Communication skills

Attention to detail

Multitasking

Critical thinking

Teamwork

MS Office & CRM

Bilingual (English-Spanish)

Time management

Education

High school diploma

Associate’s degree preferred

Job description

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack , we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)
• Paid Sick Time

The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast‑paced environment, and proactive problem‑solving skills to support the timely delivery of critical shipments.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties and Responsibilities - Customer and Contractor Support:

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to strengthen service satisfaction and retention.

Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:

• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.

Essential Job Duties and Responsibilities - Administrative and Operational Support:

• Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Conduct post-flight and trace investigations as needed to support continuous service improvement.
• Generate daily reports summarizing transportation issues and proposed corrective actions.

Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting:

• Manage incoming emails, electronic filing, and system data related to customer and contractor records.
• Monitor external factors (e.g., weather events, civil unrest) that could impact operations and elevate to leadership when necessary.

Knowledge/Skills/Abilities Requirements:

• Strong communication skills, both written and verbal, across all organizational levels.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
• Ability to handle multiple priorities and meet deadlines under pressure.
• Bilingual (English-Spanish) preferred.

Education/Experience/Certificates/Licenses Requirements:

• High school diploma required; Associate’s Degree preferred.
• Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
• Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire. These are bona fide, federally-mandated qualification standards and conditions of employment. Failure to obtain or maintain these qualifications will result in ineligibility to continue in the role, consistent with applicable law.
• Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
• Knowledge of aviation or airline networks is a plus.

Shift Days: Tuesday through Saturday OR Sunday through Thursday

Shift Hours: 4pm to midnight (Available to work extra hours, weekends, and holidays preferred.)

Payrate: $20.00/hour

We are:

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side‑by‑side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.