Emergency Medical Dispatcher - Life-Saving Call Center

County Emergency Communications; Ashfield (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Ashfield, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources using approved protocols. Responsibilities include asking condition-based questions, establishing priority, and providing instructions while maintaining patient privacy and data accuracy.

Requires a high school diploma or equivalent; CPR certification and additional coursework may be required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Ashfield, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources using approved protocols. Responsibilities include asking condition-based questions, establishing priority, and providing instructions while maintaining patient privacy and data accuracy.

Requires a high school diploma or equivalent; CPR certification and additional coursework may be required.