Life-Saving EMS Dispatcher — Fast-Paced, Protocol-Driven

County Emergency Communications; South Pomfret (VT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Vermont seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and coordinate response resources. You will follow approved medical dispatch protocols and provide essential pre-arrival instructions to callers.

The role may involve overnight shifts, weekends, and overtime. A high school diploma or equivalent and dispatcher certification are commonly required, with CPR certification often expected.

Qualifications

• High school diploma or equivalent is required.
• EMD certification or sponsorship for training may be required.
• CPR certification may be required; EMT or paramedic credentials are not universal.
• Ability to communicate clearly and follow protocols.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the medical dispatch system.
• Provide protocol-based instructions within current qualifications.
• Relay patient information to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

Tools

CPR certification

Job description

County Emergency Communications in Vermont seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and coordinate response resources. You will follow approved medical dispatch protocols and provide essential pre-arrival instructions to callers.

The role may involve overnight shifts, weekends, and overtime. A high school diploma or equivalent and dispatcher certification are commonly required, with CPR certification often expected.