Emergency Medical Dispatcher: Fast-Paced Dispatch Protocols

County Emergency Communications; Rutland (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Rutland, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect critical information, and guide responders using approved protocols. This role may require CPR certification and sponsored training, depending on the vacancy.

Applicants should be prepared for extended console work, shift rotations, overtime, and continuous service. Exact qualifications and appointment terms vary by agency performing the duty location.

Qualifications

• A high school diploma or recognized equivalent is commonly required and new hires may be sponsored for training.
• CPR certification and additional coursework may be required; EMT/paramedic credentials are not universal requirements.
• Consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch coordination

Documentation

Interagency communication

Education

High school diploma or equivalent

Job description

County Emergency Communications in Rutland, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect critical information, and guide responders using approved protocols. This role may require CPR certification and sponsored training, depending on the vacancy.

Applicants should be prepared for extended console work, shift rotations, overtime, and continuous service. Exact qualifications and appointment terms vary by agency performing the duty location.