Life-Saving EMS Dispatcher (24/7 Console)

County Emergency Communications; Saint Leo (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Saint Leo, FL, is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and determine response priorities. You will coordinate ambulance resources and provide protocol-based instructions while maintaining patient confidentiality and data accuracy.

The role emphasizes adherence to medical dispatch protocols, ongoing training, and potential overnight or shift work as needed by the agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Saint Leo, FL, is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and determine response priorities. You will coordinate ambulance resources and provide protocol-based instructions while maintaining patient confidentiality and data accuracy.

The role emphasizes adherence to medical dispatch protocols, ongoing training, and potential overnight or shift work as needed by the agency.