24/7 EMS Dispatcher - Life-Saving Call Center Role

Emergency Telecommunicator Services; Saint Johns (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Job summary

Emergency Telecommunicator Services in Saint Johns, PA is seeking Emergency Medical Dispatchers to join the team. Dispatchers gather patient and incident information, establish response priorities, and coordinate EMS resources using approved protocols.

Responsibilities include providing approved instructions when needed, confirming locations, and relaying critical information to responders. Training and certification requirements vary; CPR and EMT/paramedic credentials may be required depending

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Excellent communication

Multitasking

Calm under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Saint Johns, PA is seeking Emergency Medical Dispatchers to join the team. Dispatchers gather patient and incident information, establish response priorities, and coordinate EMS resources using approved protocols.

Responsibilities include providing approved instructions when needed, confirming locations, and relaying critical information to responders. Training and certification requirements vary; CPR and EMT/paramedic credentials may be required depending