Life-Saving EMS Dispatcher (24/7)

County Emergency Communications; City of Batavia (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Batavia, NY is seeking Emergency Medical Dispatchers to provide critical, protocol-driven call intake and coordination for urgent medical responses. You will gather patient and incident details, establish priorities, and support responders with approved instructions while ensuring compliance with medical dispatch protocols and oversight.

Shift opportunities may include overnight, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• EMD certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

EMD Certification (may be required)

Job description

County Emergency Communications in Batavia, NY is seeking Emergency Medical Dispatchers to provide critical, protocol-driven call intake and coordination for urgent medical responses. You will gather patient and incident details, establish priorities, and support responders with approved instructions while ensuring compliance with medical dispatch protocols and oversight.

Shift opportunities may include overnight, weekends, and overtime.