Life-Saving EMS Dispatcher (24/7 Call Center)

County Emergency Communications; Town of Rushford (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers in Rushford, NY. The role involves receiving and clarifying medical emergency information, assigning response priorities, and supporting coordination of ambulance resources according to medical dispatch protocols.

Responsibilities include protocol-based instructions, relaying critical information to responders, and documenting call processing for quality reviews.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.
• Some vacancies may sponsor training or require current Emergency Medical Dispatcher certification.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers in Rushford, NY. The role involves receiving and clarifying medical emergency information, assigning response priorities, and supporting coordination of ambulance resources according to medical dispatch protocols.

Responsibilities include protocol-based instructions, relaying critical information to responders, and documenting call processing for quality reviews.