Life-Saving EMS Dispatcher - 24/7 Console Operator

County Emergency Communications; Town of Delhi (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

County Emergency Communications in Delhi, NY seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather patient details, verify locations, and apply dispatch protocols to prioritize resources.

Role includes shift work, potential overtime, and continuous EMS operations. A high school diploma or equivalent is commonly required; CPR and additional coursework may be necessary depending on the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

County Emergency Communications in Delhi, NY seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather patient details, verify locations, and apply dispatch protocols to prioritize resources.

Role includes shift work, potential overtime, and continuous EMS operations. A high school diploma or equivalent is commonly required; CPR and additional coursework may be necessary depending on the vacancy.