Emergency Medical Dispatcher: Critical Care Call Center

Emergency Telecommunicator Services; Sylva (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Cashiers, NC is seeking qualified Emergency Medical Dispatchers to handle urgent calls, gather critical details, and coordinate ambulance response following approved protocols.

The role requires strong communication skills, a high school diploma or equivalent, and CPR certification where applicable. Training and agency-specific requirements may apply depending on the vacancy.

Qualifications

• High school diploma or equivalent is commonly required; sponsored training may be offered.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and determine priority.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions and relay information to responders.
• Document calls and participate in quality-review activities.

Skills

Active listening

Communication

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Cashiers, NC is seeking qualified Emergency Medical Dispatchers to handle urgent calls, gather critical details, and coordinate ambulance response following approved protocols.

The role requires strong communication skills, a high school diploma or equivalent, and CPR certification where applicable. Training and agency-specific requirements may apply depending on the vacancy.