24/7 EMS Dispatcher: Life-Saving Call Center

Emergency Telecommunicator Services; New Hampshire; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in North Haverhill, NH seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, gather information, and determine response priorities using approved protocols. You will coordinate ambulance resources, provide protocol-based instructions, and maintain documentation while meeting background checks and training requirements.

Overnight shifts and overtime may be required.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials not universal; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in North Haverhill, NH seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, gather information, and determine response priorities using approved protocols. You will coordinate ambulance resources, provide protocol-based instructions, and maintain documentation while meeting background checks and training requirements.

Overnight shifts and overtime may be required.